What Is a “Shock & Awe” Package?
The concept was created and popularized by Dan Kennedy as a direct‑response marketing strategy: deliver an overwhelming package of useful, high‑value materials to impress prospects and earn trust. In dentistry, these packages might include patient guides, testimonials, gifts, and educational content.
Today, multiple marketing firms promote Shock & Awe packages to dentists but not all of them deliver. Research thoroughly and compare what is promised versus what is delivered.
The Upside: Why It Can Work
- Builds instant credibility with prospective patients.
- Differentiates your practice from competitors.
- Can generate referrals and loyalty when executed well.
The Downside: Red Flags and Misuse
Some vendors such as eLaunchers sell “Shock & Awe” packages and make big promises. However, you should be aware of the warning signs as you are are being sold products like the Dental Growth Marchine:
- Vague or poorly defined deliverables.
- High upfront fees with little accountability.
- Generic content that doesn’t align with your practice values.
- Overpromising results without evidence.
Due Diligence Checklist
- Scope & Outcomes: Ask what exactly you’ll receive and how results are measured.
- References: Request 3 recent dental clients and verify them independently.
- Gut check: If someone or something looks and sounds off, trust your instinct.
- Reporting: Confirm processess and procedures that will be followed to stay on track.
- Exit Plan: Know your rights if you’re unsatisfied or wish to terminate early.
- Exit Plan: Ask your vendor if they have employees or hire subcontractors and if offer their team any benefits.
- Exit Plan: Consider hiring a vendor whose business practices match yours. Would you ever consider not offering a retirement plan to your employees?
- Exit Plan: After a decade in business if your vendor is the only person selling and present at all calls - will he deliver something he hasn't build for himeself?
How to Verify Claims
- Ask for before/after metrics tied to your goals (calls, booked consults, case acceptance)—not vanity metrics.
- Confirm access control: you should own Google Analytics, Ads, Meta, landing pages, and email lists.
- Request a milestone‑based contract or a pilot instead of paying 100% upfront.
- Insist on industry relevance: references from dental practices with similar procedure mix and market.
FAQ: Shock & Awe Packages for Dentists
- Who created the Shock & Awe concept?
- Shock & Awe was created and popularized by direct‑response marketer Dan Kennedy. This site discusses how the concept is used—well and poorly—in dental marketing.
- Is a Shock & Awe package right for every dental practice?
- No. It works best with clear goals, differentiated services, and strong follow‑up systems. Without those, the package can become expensive swag.
- How can I protect my practice before I buy?
- Use the checklist above, insist on milestone‑based contracts, and make sure you own your data and creative assets.